how to we confirm our pickup. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Customer Service Department 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Shop online and collect your shopping at the airport . We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Well he walked away and said the car would be there shortly. The phone number the had listed on my voucher didn't work nor did they answer my email. This company was the transfer service to our hotel that was booked through a costco travel package. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. No reaction of BD. I want to confirm a transfer booked through American Airlines. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Great, fast service every time I have used them. We took a taxi from the hotel to the airport. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. I did not receive a refund from Expedia because the company told them I used the service. We had no issues with transportation. Not sure? Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Then headed to Tulum. Estimado pasajero, We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Dear guest, My confirmation came from Costco who made my reservations. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Transfers again had been paid through Costco. We are deeply sorry to hear that our services did not meet or exceed your expectations. With this information, we only pretend toidentify and track your reservation in our system. However, they changed everybody $20 a person when we got there. I feel they are dishonest. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I want to confirm a transfer booked through American Airlines. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). This is the hardest company to contact. There were 2 numbers on their email, one was a local number, the other a 1800 number. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Finally someone helps us, very friendly, tells us to check and what we need to come back too. I am not sure how it is still legal for this company to operate. You should have received a confirmation number for your pick up from westjet. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. Best Day Travel Customer Service Department We get there and there are a bunch of people trying to get rides from them that have booked in advance. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We were provided pictures of an almost new looking catamaran. customerservicecun@bestday.com. With 0 respect. Thanks! Dear Guest: Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Thank you very much for contacting us. 15 tht of july , of course no reaction of this corrupt organisation ! To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Shame on you Bd, what a bad organisation !!!! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. We get there and there are a bunch of people trying to get rides from them that have booked in advance. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. The next day, I decided also to buy tickets for my family of 5 to join them . We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. The toilets were dirty and hard to flush and smelled bad. Do you have an email to contact BD Experience Cancun? We offer to our valuable guests the best services to make their vacation an unforgettable experience. Tours & Sightseeing 0. Av. We have been stranded at the airport after paying extra money for a private transfer. Tripadvisor performs checks on reviews. It will be our pleasure to serve you. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Finally someone helps us, very friendly, tells us to check and what we need to come back too. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Contact page of BD doesnt work, more than 10 emails sent. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Bonampak Mza 2. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Omar Malpica with BD Experience is AWESOME! Please don't buy from him. Dear guest, The ride to the hotel was comfortable. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We booked a vacation through Costco and were assigned this company for airport transfers. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We remain at your service. Shame on you Bd, what a bad organisation !!!! Office address: Av. Terrible. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. I expressed my concern to my Rep and was offered an apology. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. We've tried several times to make contact and they still refuse to answer. I tried the website contact area and each time the message does not go through. Dear guest, BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . Total scamArrived late at the Cancun Airport. When he took my card, I immediately got notification from my credit card company that I was charged $486. Leader in the tours and . Best Day Travel Customer Service Department BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. I don't see a way that can be done, can you please assist?? BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. Hilde Bec. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Challenging golf courses. Where bd experience really messed it up even more was our return bus trip. Thank you very much for contacting us. Worst excursion company ever, DONT USE!!! A nightmare of a company. Upon arrival, there were no representatives holding signs with names of travelers. Total should have been $192. Dont use them. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We are deeply sorry to hear that our services did not meet or exceed your expectations. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. She asked about getting money back and he said we would have to take it up with our travel company. Shame on you BD travel experience for allowing this kind of scam. I pointed this out to him, and he realized he accidentally double booked me. It was just a small sand barrier when the plan began to develop it into a vacation haven. We did a zipline tour and a snorkel - catamaran trip. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. BEWARE!!! BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! Thank you very much for contacting us. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. The only they cared for was tips and selling beers. Lote 7 SM. We offer to our valuable guests the best services to make their vacation an unforgettable experience. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Finally, the whole ride took 30 min, no traffic on the way. Dear Mr. Williford More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We sent them an email and still have not gotten a response. What time will pick up be. Contact page of BD doesnt work, more than 10 emails sent. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Again, we appreciate your valuable feedback which help us to improve. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. My trip was booked AND payed 2 times due to a failure of the system. Dear guest, Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Keep in mind we did go down about 10 min early to ensure wed be on time. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Av. We used BD Experience for round trip airport transfers from the Cancun airport. Thanks! Thanks for all your help Omar! Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. We were not happy. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Our arrival was without issues. Hola, puedo llevar conmigo a mi mascota? He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. So we ask some people they said go around the corner to BD experience. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. We called the company at 10:35 to see where the driver was. Av. Marcos who tried to make their vacation an unforgettable experience i did meet! 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