Prior to this role, he was Vice President of Operations in France, overseeing the creation of the Experience of the Future program, which is currently deployed in all McDonalds restaurants worldwide. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retails Future 2022 who will be celebrated at the NRF Foundation Honors. I think Nike does a great job of engaging customers and using pop culture to keep their brand relevant. John began his career with McDonalds in 2003 as Marketing Manager for Portugal. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. In the US, we gave out roughly 12 million free meals to first responders. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Hed come to McDonalds in 2015 after holding top management positions at Kraft Foods and PepsiCo. If its available, I like a blueberry muffin with that. McKinsey: McDonalds has fared better than many other restaurant chains during the pandemic, thanks to your investments in what you call the 3 Ds: delivery, drive-thru, and digital. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. Put simply, he is a leader who at his core "cares a lot." In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. Response to Chris Hedges. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system.. In Europe, dine-in was 65 percent of our business in some markets; it might be less postpandemic. My answer is: ensuring the relevance of the brand. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. And what are things that are best left to othersgovernments, other companies, or nonprofits? Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. anne boleyn ghost photo Bethany served as on-site executive with oversight and accountability for the Boeing Leadership Center (BLC) and campus. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. We did recognize three or four years ago that delivery was going to be a huge opportunity for us. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. If you have the golden arches outside your door, youre serving the core menu. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. Previously, Kevin served as McDonalds Chief Financial Officer for more than 7 years, overseeing accounting, internal audit, treasury, tax, global business services and investor relations functions. We also need to be operating in the social-media space much more dynamically. I am energized by this challenge and look forward to guiding McDonalds continued success. McKinsey: Are there companies or thinkers that you look to for inspiration? Plenty of things. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. COVID-19 has raised the stakes for boards, argues Brunswicks Paddy McGuinness, former UK Deputy National Security Adviser. Not a day goes by that I dont have a small order of fries. When you serve as many customers as we do, our customers are society. And yet the menu varies from culture to culture, place to place. As for anything outside of those topics, we want to be helpful, but its important to recognize that were in the business of selling burgers and fries. Theres not one person. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. As one of the worlds leading brands, McDonalds makes a difference in the lives of people every day. Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. She is a Henry Crown Fellow of the Aspen Institute. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. From 2016 to 2018, Joe led the High Growth segment as President. During his tenure, he oversaw the rapid deployment ofMcDeliverynationwide, as well as launching high-potential platforms including McCaf and a highly innovative program of restaurant development in market. Now, youve got me hungry.Youre going to love those grilled onions. Are there particular mentors or heroes whose words or examples have helped guide you this past year? Our cash flow went down about $2 billion in 2020. McDonalds is not responsible for the content provided by third-party sites. But what so impressed me about him was that he was firmly focused on the future, on moving forward. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. President and CEO President and Chief Executive Officer at McDonald's Corporation 1y . Its a great flavor improvement on our product. But Im now a convert to the spicy. McKinsey_Website_Accessibility@mckinsey.com. Chris Kempczinski: This is the fun part of the jobto imagine the what ifs. I think about it this way: in the markets that we serve, about 80 percent of the population will go to a McDonalds at least once a year. Chris has more than 25 years of experience working in premier global consumer companies. The road to affordable autonomous mobility, What matters most? Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. Were building on our strong foundations to ensure we have long-term success. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. Six priorities for CEOs in turbulent times. (It also says Kempczinski joined the Crown-led task force.) But Im now a convert to the spicy. Kempczinski, previously the president of the fast-food giant's US business, has big shoes . He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Controller Group supporting key business initiatives and five years in the Corporate Controller Group in both external reporting and Europe management reporting roles where she was a 2001 McDonalds Presidents Award winner. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). We have a big advantage with 40,000 restaurants. We would have a digital relationship with those customers. She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. McKinsey: Looking back on your tenure so far, is there anything you wish youd done differently? "The kinds of people who come to our company are those who try to surpass the last guy," he said. I didnt think we were getting enough out of that investment. Put simply, he is a leader who at his core "cares a lot." This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you?Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. Manu is fluent in Dutch, English, French and German. Early on, there was a lot of trepidation: Well, we dont want to be seen as somehow capitalizing on the pandemic. But our communities wanted to understand how companies like McDonalds were supporting them, and our purpose of feeding and fostering communities was so aligned with the need of the moment. Yet by the fourth quarter of 2020, the companys global systemwide salesat $25.8 billionhad fully recovered to its 2019 fourth-quarter sales. When Ray Kroc structured McDonalds as a franchise business, the founding idea was to have a franchisee who lives in the community and who is going to be way better at managing the restaurant than some corporate stiff, thousands of miles away. Ive never forgotten that. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. What were your priorities in your first year as CEO? By Jonathan Maze on Nov. 07, 2019 Photograph courtesy of McDonald's Corp. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. Vice President, Chief Sustainability Officer. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. During his tenure, the China and Hong Kong markets were converted to developmental licenses in the largest re-franchising transaction completed in McDonalds history. Working alongside our talented team, our Board, our franchisees and suppliers, I am committed to upholding our rich heritage of serving our customers and driving value for our shareholders and other stakeholders. "The typical person who is a golfer would have about a 1-in-15,000 chance in making a hole-in-one on a particular hole," Victor Matheson, professor of | 12 comments on LinkedIn chris kempczinski leadership style. Youre going to love those grilled onions. Senior Vice President, Chief Communications Officer. They wantand expectMcDonalds to be a force for good. And under Mr. Kempczinskis leadership, McDonalds is committed to delivering on that expectationbeing defined not just by what they do, but how they do it. But then you do have the flexibility locally to add items that you think appeal to local tastes. Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. Early on, I wanted to put my fingerprints on what was already a very strong set of values and make clear that we are absolutely committed to them. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. Finally, I went to Duke and Im a big Duke basketball fan. What does that mean exactly and how will your customers see this come to life?Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring. Not any of the other sauces; just straight-up ketchup. He lives in Chicago, IL, with his wife and two kids. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. My guiding light has been to make sure were keeping the long-term in mind and to ensure were as transparent and authentic with people as possible. Subscribed to {PRACTICE_NAME} email alerts. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); I wanted to step back and just think about where we could actually make a difference. Prior to that she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. Bethany is a graduate of Indiana University of Pennsylvania (IUP) and Ithaca College, where she earned a Bachelor of Science degree in education and communications media and a Master of Science in corporate communications and instructional design. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. And we were constantly pulse-checking our organization. As McDonalds Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the companys human resources operations around the world. Never miss an insight. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. Since joining McDonalds in 2017, Morgan has been the driving force behind some of the Brands most inspired marketing campaigns. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. Her oversight includes strategies and cross-functional programs relating to food and planet impacts - climate action, nature-based solutions, nutrition, restaurant sustainability, packaging and circularity; and community and people impacts - human rights, corporate philanthropy, youth opportunity and volunteerism. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. And in many cases, it's that little bit of that odd juxtaposition that creates interest. Greg Kelly, a senior partner in McKinseys Atlanta office, conducted this interview. We just have an incredible footprint that lends itself to delivery. It goes back to credibility. Of course, when its no longer a one-way communication, that comes with an added level of risk. Chris Kempczinski: I admire how Amazon constantly talks about Day 1; I think thats a great orientation and mindset for us to have at McDonalds. In July, in response to the killing of George Floyd, McDonalds posted a video titled, They were one of us. How do you view the responsibility of brands such as McDonalds to take a stand on social issues? In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. Prior to joining McDonalds in 1997, he worked for 11 years in Ernst & Youngs audit and mergers & acquisitions practices. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Weve seen our customer service scores go up across the globe. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. Its a great flavor improvement on our product. At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the companys leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. Join us in New York City and be a part of the story of how retail builds extraordinary careers. You cant ever coast. While at Boeing, Bethany led global expansion of Boeing Learning portfolio including two global learning campuses (UK, Singapore), increased local offerings and reach 3x, launched Boeing Learning Ambassador network of 100+ non-HR leaders in all non-US regions. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? . Were going to be transparent with people. I wouldnt be a Duke fan if I didnt take some lessons from Coach K. His ability to forge a sense of comradery among his players holds lessons for any leader. Chris Kempczinski Chris Kempczinski is an Influencer. You are leaving McDonalds to visit a site not hosted by McDonalds. Neither Great Men nor Great Helmsmen. Senior Vice President, Chief Communications Officer, Amy Kovalan It was a great reminder about the embedded cost of complexity in our P&L. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. One of our values is that we open our doors to everyone. Big Duke basketball fan 2015 as Executive Vice President, Strategy, business Development and Innovation Ronald McDonald Charities! Him was that he was firmly focused on the Board of Directors Procter. Wish youd done differently Executive Officer at McDonald & # x27 ; in. Now, youve got me hungry.Youre going to love those grilled onions in 2020 are best left to othersgovernments other. Wife and two kids driving force behind some of the fast-food giant & # x27 ; s Corp it! 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